Skip to content
Our policy lasts 30 days from date of delivery for regular priced items. Refund requests within 30 days of the item(s) being delivered will be refunded by way of original payment method.
Clearance Sale items are subject to a 14-day return policy. Refund requests within 14 days of the item(s) being delivered will be refunded by way of original payment method.
We aim to process your return within 5 days of receiving the returned item(s). Refunds are automatically issued when a return is processed.
If the aforementioned timeframes have elapsed, we cannot offer you a refund or exchange. None of these rules affect your statutory rights.
To complete your return, we require a receipt or proof of purchase (please do not send your purchase back to the manufacturer).
To be eligible for a return, your item(s) must be unused, unworn and in the same condition you received it. Item(s) must also be in the original packaging with any tags or labels still attached.
Contact us at support@unicorn-inc.co and in your e-mail, please provide the following:
Once your e-mail request is received, our team will send you a returns reference along with an address to return your items.
You will be responsible for paying your own shipping costs for returning your item(s). Shipping costs are non-refundable.
Returned items are your responsibility until they reach us, please make sure they’re packed up properly and cannot get damaged on the way!
We recommend getting a proof of postage or using a trackable shipping service, in case your need to contact us about your return, as the parcel remains your responsibility until it arrives back with us.
If you are shipping an item over €50, you should consider purchasing shipping insurance, if your method of post does not cover loss or damage in transit.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on gift cards or any free promotional items.
We do not offer exchanged on items purchased, only refunds. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@unicorn-inc.co.
This policy was last updated: 29/08/25
