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Privacy policy

Last updated: 16/10/23

This Privacy Policy describes how goodr.eu (The “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from goodr.eu (The “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

This website is operated by Unicorn Inc Europe B.V., for more information about our privacy practices, if you have questions, or if you would like to make a complaint, please see the end of this Privacy Policy for our contact details.

Changes to This Privacy Policy 

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post these revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect, and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

How We Collect and Use Your Personal Information

To provide the services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term personal information, we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our services may include:

  • Basic contact details including your name, address, phone number, email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
  • Account information including your username, password, security questions.
  • Shopping information including the items you view, put in your cart, or add to your wishlist.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through or contact form or emailing us directly. 

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features. 

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we use cookies, pixels, tags, log files, web beacons and similar technologies (“Cookies”). Usage data includes information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services. 

We collect Device Information using the following technologies:

  • “Cookies” are date files that are placed on your device or computer and often include an anonymous unique identifier. For general information about cookies, and how to disable cookies, visit http://www.aboutcookies.org.uk/. For further information about how we use cookies please see below.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags” and “pixels” are electronic files used to record information about you how browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf.

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

  • Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfil your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage to your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, or text message, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
  • Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
  • Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

What Are Cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

Cookies

Like many websites, we use Cookies on our Site. For specific information about cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimise the Services). We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Essential Cookies
Name Description Category Provider Duration
_orig_referrer This cookie is generally provided by Shopify and is used to track landing pages. Essential Shopify 2 weeks
_landing_page This cookie is generally provided by Shopify and is used to track landing pages. Essential Shopify 2 weeks
_ab This cookie is generally provided by Shopify and is used in connection with access to the admin view of an online store platform. Essential Shopify 2 years
_secure_session_id This cookie is generally provided by Shopify and is used to track a user's session through the multi-step checkout process and keep their order, payment and shipping details connected. Essential Shopify 24 hours
cart This cookie is generally provided by Shopify and is used in connection with a shopping cart. Essential Shopify 2 weeks
cart_sig This cookie is generally provided by Shopify and is used in connection with checkout. It is used to verify the integrity of the cart and to ensure performance of some cart operations. Essential Shopify 2 weeks
cart_ts This cookie is generally provided by Shopify and is used in connection with checkout. Essential Shopify 2 weeks
cart_ver This cookie is generally provided by Shopify and is used in connection with the shopping cart. Essential Shopify 2 weeks
cart_currency This cookie is generally provided by Shopify and it is set after a checkout is completed to ensure that new carts are in the same currency as the last checkout. Essential Shopify 2 weeks
checkout_token This cookie is generally provided by Shopify and is used in connection with a checkout service. Essential Shopify 1 year
storefront_digest This cookie is generally provided by Shopify and it stores a digest of the storefront password, allowing merchants to preview their storefront while it's password protected. Essential Shopify 2 years
cookieconsent_status This cookie is associated with the app Consentmo GDPR Compliance and is used for storing the customer's consent. Essential Consentmo GDPR Compliance 1 year
cookieconsent_preferences_disabled This cookie is associated with the app Consentmo GDPR Compliance and is used for storing the customer's consent. Essential Consentmo GDPR Compliance 1 day
_shopify_m This cookie is generally provided by Shopify and is used for managing customer privacy settings. Essential Shopify 1 year
_shopify_tm This cookie is generally provided by Shopify and is used for managing customer privacy settings. Essential Shopify 30 mins
_shopify_tw This cookie is generally provided by Shopify and is used for managing customer privacy settings. Essential Shopify 2 weeks
_tracking_consent This cookie is generally provided by Shopify and is used to store a user's preferences if a merchant has set up privacy rules in the visitor's region. Essential Shopify 1 year
tracked_start_checkout This cookie is generally provided by Shopify and is used in connection with checkout. Essential Shopify 1 year
Reporting and Analytics Cookies
Name Description Category Provider Duration
_s This cookie is associated with Shopify's analytics suite. Reporting and Analytics Shopify 30 mins
_shopify_fs This cookie is associated with Shopify's analytics suite. Reporting and Analytics Shopify 30 mins
_shopify_s This cookie is associated with Shopify's analytics suite. Reporting and Analytics Shopify 30 mins
_shopify_sa_t This cookie is associated with Shopify's analytics suite concerning marketing and referrals. Reporting and Analytics Shopify 30 mins
_shopify_sa_p This cookie is associated with Shopify's analytics suite concerning marketing and referrals. Reporting and Analytics Shopify 30 mins
_shopify_y This cookie is associated with Shopify's analytics suite. Reporting and Analytics Shopify 1 year
_y This cookie is associated with Shopify's analytics suite. Reporting and Analytics Shopify 1 year
_ga This cookie name is associated with Google Universal Analytics Reporting and Analytics Google Analytics 2 years
_gat This cookie name is associated with Google Universal Analytics Reporting and Analytics Google Analytics 1 minute
_s This cookie is associated with Shopify's analytics suite. Reporting and Analytics Shopify 30 mins
Marketing And Retargeting Cookies
Name Description Category Provider Duration
IDE This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange Marketing And Retargeting Google DoubleClick 2 years
GPS This cookie is associated with YouTube which collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. Marketing And Retargeting Youtube 1 session
PREF This cookie, which may be set by Google or Doubleclick, may be used by advertising partners to build a profile of interests to show relevant ads on other sites. Marketing And Retargeting Youtube 8 months
BizoID This is a Microsoft MSN 1st party cookie to enable user-based content. Marketing And Retargeting LinkedIn 1 month
_fbp Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. Marketing And Retargeting Meta Platforms, Inc. 3 months
__adroll This cookie is associated with AdRoll Marketing And Retargeting Adroll Group 1 year
__adroll_v4 This cookie is associated with AdRoll Marketing And Retargeting Adroll Group 1 year
__adroll_fpc This cookie is associated with AdRoll Marketing And Retargeting Adroll Group 1 year
__ar_v4 This cookie is associated with AdRoll Marketing And Retargeting Adroll Group 1 year
Functional Cookies
Name Description Category Provider Duration
_gid This cookie name is associated with Google Universal Analytics Functional Google Analytics 1 day

How We Disclose Personal Information

Our site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites. Information you provide on public or semi-public venues, including information you share on third-part social networking platforms may also be viewable by other users of the Services and/or other users of those third-party platforms, without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content or such platforms or of their owners or operators, except as disclosed on the Services.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

This site requires essential cookies to function properly. Our store, managed by Shopify, uses cookies to allow you to add goods to your shopping basket and perform authenticated actions like signing into your personal account.

Learn more about Shopify’s use of cookies here: https://www.shopify.com/uk/legal/cookies  

WEBSITE ANALYTICS

This Site also uses Google Analytics to help us analyse how people use this Site. Google Analytics uses cookies to collect standard internet log information and visitor behaviour information in an anonymous form. No personally identifiable information is collected about you unless you explicitly submit that information on this website.

You can read more about how Google uses your Personal Information here:

https://policies.google.com/privacy?hl=en

You can also opt-out of Google Analytics here:

https://tools.google.com/dlpage/gaoptout

ORDER FULFILLMENT & DELIVERY

We use Huboo to manage fulfilment and shipping of orders, by placing an order you acknowledge that the information you provide (name, address, email, phone number and order details) will be transferred to Huboo for processing in accordance with their Privacy Policy and Terms here:

https://www.huboo.com/privacy-cookies/

https://www.huboo.com/services-terms-and-conditions/

CUSTOMER SERVICE & WARRANTY

We use QuestionScout, an online form builder for the purpose of collection information for submitting a warranty claim and/or return request. Should you choose to complete these online forms on the Site you acknowledge that the information you provide (name, email, order details, photos of damaged items) will be transferred through QuestionScout for processing in accordance with their Privacy Policy and Terms here: 

https://www.questionscout.com/privacy-policy

https://www.questionscout.com/terms-of-service

https://www.questionscout.com/cookie-policy

EMAIL SUBSCRIPTIONS 

You have the option to opt-in to our email newsletter marketing list at the time you place your order. You can also subscribe to this list using the email newsletter subscription form on this Site. We promise never to share your information and will only contact you with discount codes, special offers, news and relevant product information pertaining to products for sale on this website. 

You can unsubscribe from the mailing list at any time by clicking on the “Unsubscribe” link included in all email newsletters you receive. Alternatively, you can contact support@unicorn-inc.co to request the deletion of your account from our records.

We use Klayvio for email marketing and by subscribing to our email newsletter you acknowledge that the information you provide will be transferred to Klayvio for processing in accordance with their Privacy Policy and Terms here:

https://www.klaviyo.com/legal/privacy

https://www.klaviyo.com/legal/terms-of-service

Your Shopify order information will also be transferred to Klayvio. This information is used by us to provide product recommendations and enhanced customer order notifications. 

ADVERTISING

Sometimes we display targeted advertising on other websites based on visits to this Site.

This activity is performed by using Cookies provided by third parties to manage the targeting and display of this advertising. These third parties are detailed below, and you may opt out of the services by following the links provided. 

Google Ads Remarketing (Google LLC)

Google Ads Remarketing is a remarketing and behavioural targeting service provided by Google LLC that connects the activity of this Site with the Google Ads advertising network and the DoubleClick Cookie.

Learn more about Google LLC’s use of cookies for personalised advertising and manage settings:

https://adssettings.google.com/authenticated?hl=en

More information on Google’s Privacy Policy can be found here:

https://policies.google.com/technologies/ads

Facebook and Instagram Advertising and Remarketing (Facebook, Inc.) Facebook and Instagram Remarketing is a remarketing and behavioural targeted advertising service provided by Facebook, Inc. that connects the activity of this Site with the Facebook advertising network.

Learn more about Facebook and Instagram’s use of cookies and pixels for personalised advertising and manage settings:

https://www.facebook.com/ads/about/?entry_product=ad_preferences

More information on Facebook and Instagram’s Privacy Policy can be found here:

https://www.facebook.com/about/privacy

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law. 

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to “share” your personal information or opt out of processing of your personal information to purposes considered to be “targeted advertising”, as defined in applicable privacy laws. Please note that if you visit our Site and ‘opt-out’ of advertising preferences we will automatically treat this as a request to opt-out of the ‘sharing’ of information for the device and browser that you use to visit the Site.
  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
  • Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email support@unicorn-inc.co or contact us at UNICORN IN EUROPE B.V., Zwarteweg 31, 2201 AA Noordwiik, Netherlands